Conflict Resolution
Step Away From The Vehicle! …a Self-Management Tool.
January 27, 2011 | 
Author Split-second Potential Conflict Alert System – do you have one?
There are times in our busy lives when we suddenly reach a point where the next word we speak may very well be the beginning of a conflict. The actual conflict is taking place inside of us. How to respond: from our rational mind, our emotions, or for some of us, draw on God's wisdom?
It's easily a split second decision point. Think back. I'm guessing there have been a few times when your response was brilliant, conflict averted and it all resulted in positive outcomes. On the other hand, there were those times when maybe, well, we could have done better.
I've got some great success stories in my experience bank and there are some really “not-so-good” stories as well. As a result, I've learned some things which I'll pass on to you today. Read the rest of this entry »
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R.E.S.P.E.C.T. Tell me what that means
When coaching individuals through conflict resolution issues, I often hear the word “Respect” used almost as a secret weapon. My client will invariably share how their source of conflict doesn’t respect them. While retaliation is often an “intentional” act of disrespect, it is interesting to note that the other party’s alleged disrespect is often “not” intentional.
There are two key questions that seem to cut right through the heart of the issue: Read the rest of this entry »
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